Warranties / Returns / Refunds

Returns / Refunds

Our refund and returns policy lasts 14 days. If 14 days have passed since your item was delivered, we can’t offer you a refund or exchange.  To return your product, first send us an email at contact@asgoffroad.com and we will provide return shipping instructions.

To be eligible for a return, your item must be unused and in the same condition that you received it with the original packaging (Original shipping fees are non-refundable).  The cost of return shipping and 10% restocking fee* will be deducted from your refund.

We cannot accept damaged returns (this includes damage due to improper handling by the carrier).

Blemished / Sale items are not eligible for return.

Cancelled orders will be assessed a 10% cancellation fee*.

* The company used to collect the electronic payments has a strict policy, all fees are non-refundable once payment is received, and therefore we have to charge this fee.

X1 Monkey Bars are non-returnable as they are load bearing items and cannot be validated for resale.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-business days.

Warranties

FDM (3D printed items) are exempt from warranty as these are considered consumable items.

HardKorr lighting components have a 1-year warranty for lights, controllers, remotes.

Warranty exceptions

ASG Offroad utilizes the highest quality materials for our machined parts but depending on usage, environmental exposure, the surface color may chip/fade.  We generally do not approve warranty claims related to this.

Need help?

Contact us at contact@asgoffroad.com for questions related to warranties, refunds, and returns.

Rev. 6.3.2025